Privacy Policy
Flora Luxe respects your privacy and is committed to handling your personal information responsibly. This policy explains the information we collect when you visit our store, place an order, contact us, or otherwise interact with Flora Luxe, and how we use and share that information.
Information we collect
Depending on how you use our store, we may collect information such as your name, email address, phone number, billing and delivery address, order and payment-related details, personalisation information you provide, customer-service communications, device and browser information, IP address, and information about how you use our website.
Payment information is processed through the payment services made available through our ecommerce platform and payment providers. Flora Luxe does not need to directly store complete payment-card details to process an ordinary online order.
How we use your information
We use personal information to process and fulfil orders, arrange delivery, provide customer support, communicate about orders and custom requests, prevent fraud and misuse, maintain and improve our store, comply with legal obligations, and, where permitted, send marketing communications that you have chosen to receive.
How information may be shared
We may share information with service providers that help us operate our business, such as Shopify, payment processors, delivery or courier providers, technology providers, analytics services, and professional advisers. We may also disclose information when required by law, to protect our rights or customers, or in connection with a legitimate business transaction.
Shopify
Our store is hosted on Shopify. Shopify may process information about customers and visitors in order to provide its commerce platform and related services. Shopify's own privacy practices apply to information it processes in that capacity.
Cookies and similar technologies
Our store may use cookies and similar technologies to keep the website functioning, remember preferences, understand store usage, support checkout and security, and, where applicable, measure or improve marketing. Your browser or available privacy controls may allow you to manage certain cookies.
Marketing communications
If you subscribe to marketing from Flora Luxe, you can unsubscribe using the link in an email or by contacting us. Transactional messages about your orders may still be sent where necessary.
Data retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, accounting, dispute handling, fraud prevention, and legal compliance. We use reasonable safeguards designed to protect personal information, although no online system can be guaranteed to be completely secure.
Your choices and rights
Depending on where you live, you may have rights regarding your personal information, including requesting access, correction, deletion, or other available privacy choices. We may need to verify your identity before completing certain requests, and some information may need to be retained where required or permitted by law.
Children
Our store is intended for customers who can lawfully enter into purchases. We do not knowingly seek to collect personal information from children for the purpose of selling directly to them.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our store, services, or legal requirements. The current version published on this website will apply.
Contact
For privacy questions or requests, please contact Flora Luxe through the Contact page on our website.