Terms of Service
These Terms of Service apply when you browse the Flora Luxe website, place an order, request a custom arrangement, or otherwise purchase from or interact with our store. By placing an order, you agree to these terms together with the policies published on our website.
Products and availability
Flora Luxe offers floral gifts, personalised arrangements, and custom-order services. Colours, decorative materials, arrangement details, and individual components can vary slightly from photographs or may change based on availability. Where necessary, reasonable substitutions may be made while aiming to preserve the overall style, quality, and value of the confirmed arrangement.
Orders and acceptance
Submitting an order does not require us to accept it if an item, delivery destination, requested date, personalisation, or material is unavailable or if there is an obvious pricing or listing error. Custom requests are subject to confirmation. We may contact you for clarification before accepting or preparing an order.
Prices and payment
Prices and available payment methods are those displayed or confirmed at the time an order is placed. Any applicable delivery charge will be shown at checkout or agreed as part of a custom order. An order may require successful payment or other agreed payment confirmation before preparation begins.
Personalisation
You are responsible for checking names, messages, dates, addresses, phone numbers, and other information you provide. Please contact us immediately if a correction is needed. Changes cannot be guaranteed once preparation or personalisation has begun.
Delivery
Delivery is governed by our Shipping & Delivery Policy. Please provide accurate delivery information and ensure the recipient can reasonably receive the order.
Cancellations, refunds, and issues
Many Flora Luxe orders are prepared specifically for the customer and may include personalised details. Cancellations, changes, and refunds are governed by our Refund & Cancellation Policy.
Website use
You may use our website for lawful personal shopping and enquiries. You must not misuse the website, interfere with its operation or security, attempt unauthorised access, or use store content in a way that infringes intellectual-property or other rights.
Store content
Unless otherwise stated, Flora Luxe branding, original text, graphics, arrangement presentation, and other store content are protected by applicable intellectual-property rights and may not be copied or commercially reused without permission.
Liability
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. To the extent permitted by applicable law, Flora Luxe is not responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
Changes
We may update these terms from time to time. The version published on the website at the time of your order will apply to that order unless applicable law requires otherwise.
Contact
Questions about these terms can be sent through the Contact page on the Flora Luxe website.